{"id":184,"date":"2018-11-26T10:16:36","date_gmt":"2018-11-26T15:16:36","guid":{"rendered":"http:\/\/192.168.231.90\/bandesarrollo\/?page_id=184"},"modified":"2025-12-31T09:50:02","modified_gmt":"2025-12-31T14:50:02","slug":"reclamos","status":"publish","type":"page","link":"https:\/\/www.bancodesarrollo.fin.ec\/index.php\/reclamos\/","title":{"rendered":"Reclamos"},"content":{"rendered":"

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Unidad de Atenci\u00f3n al Usuario Financiero<\/strong><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.0.5″][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.0.5″][et_pb_text _builder_version=\u00bb4.0.5″ text_font=\u00bbPoppins||||||||\u00bb text_text_color=\u00bb#000000″ link_text_color=\u00bb#000000″]<\/p>\n

Responsable:<\/strong> Lcda. Susana Carrera<\/p>\n

Direcci\u00f3n:<\/strong> Calle Ladr\u00f3n de Guevara E13-408 y Barcelona. Sector la Floresta, Quito – Ecuador<\/p>\n

Tel\u00e9fonos:<\/strong> (02) 2547 978 \/ (02) 2236 596 Ext. 329<\/p>\n

E-mail:<\/strong>\u00a0reclamos@bancodesarrollo.fin.ec<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.0.5″][et_pb_column type=\u00bb4_4″ _builder_version=\u00bb4.0.5″][et_pb_text _builder_version=\u00bb4.0.5″ header_2_font=\u00bbMontserrat||||||||\u00bb]<\/p>\n

Defensor del Cliente<\/strong><\/h2>\n

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Responsable:<\/strong> Mgtr.\u00a0Jacqueline Ramos Guill\u00e9n<\/span><\/p>\n

Direcci\u00f3n:<\/strong> Calle Ladr\u00f3n de Guevara E13-408 y Barcelona. Edf. Codesarrollo, 1er piso.\u00a0<\/span>Sector la Floresta, Quito – Ecuador<\/p>\n

Tel\u00e9fonos:<\/strong> (02) 2547 978 \/ (02) 2236 596 Ext. 224<\/p>\n

E-mail:\u00a0<\/strong>bancodesarrollodc@superbancos.gob.ec<\/a><\/p>\n

Funcionaria calificada por la Superintendencia de Bancos del Ecuador<\/span><\/p>\n

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Atender a los\u00a0clientes y usuarios financieros personalmente, por v\u00eda\u00a0telef\u00f3nica, video conferencia o medios electr\u00f3nicos y receptar los reclamos o documentos de manera personal, por correo convencional o electr\u00f3nico.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_accordion _builder_version=\u00bb4.0.5″][et_pb_accordion_item title=\u00bb Modalidad de trabajo\u00bb open=\u00bbon\u00bb _builder_version=\u00bb4.0.5″ toggle_level=\u00bbh5″ toggle_font=\u00bbPoppins||||||||\u00bb toggle_text_align=\u00bbcenter\u00bb toggle_font_size=\u00bb20px\u00bb]<\/p>\n

Trabajo presencial, con las medidas de bioseguridad requeridas.<\/span><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_accordion _builder_version=\u00bb4.0.5″][et_pb_accordion_item title=\u00bbPlan de contingencia ante emergencia sanitaria COVID-19″ open=\u00bbon\u00bb _builder_version=\u00bb4.0.5″ toggle_font=\u00bbPoppins||||||||\u00bb toggle_text_align=\u00bbcenter\u00bb toggle_font_size=\u00bb20px\u00bb]<\/p>\n

Banco Codesarrollo ha habilitado en su sitio web, los contactos del\u00a0defensor\u00a0del\u00a0cliente\u00a0y responsable de atenci\u00f3n al usuario financiero para recibir cualquier reclamo o documento del usuario financiero.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

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